Refund policy

We want you to love what you ordered. If something isn't right, we're here to help. This policy explains how returns, exchanges, and refunds work.

Return Window

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return. Returns requested after 30 days unfortunately cannot be accepted.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Unworn, unused, and in the same condition you received it
  • All original tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

Items that do not meet these conditions may be rejected and sent back to you.

How to Start a Return

To initiate a return, please contact us at info@skillsify.in with your order number and reason for return. Do not send your item back before receiving return approval.

Once your return is approved, items should be sent to:

[INSERT RETURN ADDRESS]

We'll provide a return shipping label along with clear instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or if you've received the wrong item, contact us immediately at info@skillsify.in with photos of the issue so we can evaluate the problem and make it right — whether that's a replacement, repair, or refund.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products (special orders, made-to-order items)
  • Personal care and hygiene goods (beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

If you're unsure whether your item qualifies for return, please reach out to us before placing your order or requesting a return.

Exchanges

The fastest way to get the item you want is to return your original item first. Once the return is accepted, place a separate order for the new item. This ensures you receive your replacement as quickly as possible rather than waiting on the return-and-exchange cycle.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, in addition to the standard return rights above. As with regular returns, the item must be unworn, unused, with tags attached, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

  • If approved, your refund will be automatically issued to your original payment method within 10 business days.
  • Please note that your bank or credit card company may take additional time to process and post the refund to your account.
  • Shipping charges, if applicable, are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at info@skillsify.in.

Questions?

For any return, exchange, or refund questions, reach out to us anytime at info@skillsify.in. We're happy to help.